Privacy Policy

Personal Information

When you reach out to us or work with us on a project, we'll collect things like your name, email, phone number, and address. Pretty standard stuff. If you're a client, we'll also need property details, project requirements, and sometimes site photos or documentation.

Technical Data

Our website collects some basic technical info - IP addresses, browser types, what pages you visit, how long you stick around. It's mostly for understanding how people use our site and making sure everything runs smoothly. Nothing creepy, we promise.

Project-Related Information

During consultations and projects, we'll gather technical data about your site - climate conditions, existing structures, environmental assessments, all that good stuff we need to design properly for cold climates. This stays confidential unless you tell us otherwise.

We're not in the business of selling your data or anything sketchy like that. Here's what we actually do with it:

• Service Delivery: To design your projects, communicate with you, send proposals, and deliver the architectural services you've hired us for.
• Project Management: Coordinating with contractors, engineers, and other professionals involved in your build. We only share what's necessary.
• Communication: Responding to inquiries, sending project updates, occasionally sharing relevant info about cold climate design innovations or our services.
• Legal Compliance: Meeting regulatory requirements, permits, building codes - all the boring but necessary stuff.
• Improvement: Making our services better based on feedback and project outcomes.

We keep your info pretty close to the chest, but there're a few situations where we'll need to share it:

We'll never sell your personal information to marketers or data brokers. That's not our style.

Yeah, we use cookies - the digital kind, not the tasty ones. They help our website remember you and work properly. Most are essential for basic functionality, while others help us understand how people use the site.

You can adjust your browser settings to refuse cookies, but heads up - some parts of the site might not work as smoothly. We use analytics to see which pages get traffic and where visitors come from, but it's all aggregated data, not individual tracking.

Under Canadian privacy laws (PIPEDA and provincial regulations), you've got some rights regarding your personal info. Here's what you can do:

To exercise any of these rights, just shoot us an email at info@frozenquintara.info. We'll get back to you within 30 days.

We take security seriously - kind of like how we take thermal insulation seriously in our designs. Your data is protected with industry-standard security measures including encrypted connections, secure servers, and limited access controls.

That said, no system is 100% bulletproof. We do our best to protect your information, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know promptly and tell you what happened and what we're doing about it.

We keep your information only as long as we need it - for active projects, legal requirements, or legitimate business purposes. Once it's no longer needed, we securely delete or anonymize it.

Privacy laws and best practices evolve, and so might this policy. If we make significant changes, we'll post the updated version here and update the date at the top. For major changes that affect how we handle your data, we'll send you a direct notification.

It's worth checking back here occasionally, especially if you're working with us on a project. We try to keep things transparent and straightforward.

If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We're here to help and happy to explain anything that's unclear.